Zoundio Privacy Policy

Effective Date: 1 January 2024

Zoundio AB / Zoundio Oy (“Zoundio,” “we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our application (the “App”), website gibson.app or zoundio.com (the “Website”), and related services (collectively, the “Services”). It also explains your rights and how to exercise them.

This Privacy Policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). If you have any questions, please contact us at hello@zoundio.com.

 

1. Data Controller 

Zoundio AB / Zoundio Oy, with registered offices at Götgatan 34, 118 32 Stockholm, Sweden, is the data controller responsible for processing your personal data as described in this Privacy Policy.

 If you have any inquiries about this Privacy Policy or how we process your personal data, please contact us at hello@zoundio.com.

 

2. What Personal Data We Collect and Why

We do not collect personal data when you only download the App.

To use the App, you need to create an account. During registration or while using the App, we may collect:

  • Name, email address, and username

  • Profile information, including preferences, musical experience, and skill level

  • Password for securing your account

  • Payment details for subscription purchases (processed via secure third-party payment providers)

  • App usage data, such as lessons completed, progress, and achievements

    • During lessons the app temporarily enables the microphone to provide real-time feedback. Audio is used only for analysis and is not stored, recorded, or shared. Microphone access ends when the lesson is completed or exited

  • Technical data, such as IP address, device type, and operating system

We collect this data to fulfill our contract with you by providing access to the App, personalizing your learning experience (including lesson recommendations and progress tracking), and improving and developing our App and Services.

If location data is collected, it is used solely to improve functionality and personalize your experience. Location data is deleted each time you close the App unless otherwise specified in your device settings.

We use cookies and similar technologies to:

  • Provide core functionality of the App and Website

  • Improve user experience through analytics

  • Deliver relevant ads (personalized or contextual)

Cookies and advertising identifiers may collect device information and user interactions. Browser settings allow you to manage or block cookies; however, this may affect certain features of the App.

 

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual obligations: To provide the Services and fulfill our agreement with you.

  • Legitimate interests: To improve the App, ensure security, and personalize your experience.

  • Consent: For optional features like newsletters and personalized ads.

  • Legal compliance: To fulfill legal obligations, such as tax and accounting requirements.

 

4. How We Use Your Data

We use your personal data to:

  • Provide and manage your account and access to the App.

  • Monitor your progress and personalize recommendations.

  • Process transactions and manage subscriptions.

  • Improve, troubleshoot, and optimize the App and Website.

  • Deliver personalized or contextual ads.

  • Prevent fraudulent or unauthorized activity.

 

5. Data Sharing

 We do not sell your personal data. However, we may share it with:

  • Service providers: Third-party partners for hosting, analytics, payment processing, and customer support.

  • Advertising partners: To deliver personalized or contextual ads.

  • Legal authorities: If required by law or to protect our rights.

Some partners operate outside the EU/EEA. We ensure data is transferred securely using Standard Contractual Clauses or other safeguards.

 

6. Data Retention

We retain your data as follows:

  • Account data: Retained while your account is active and for up to five years after inactivity.

  • Location data: Deleted when the App is closed unless device settings dictate otherwise.

  • Usage data: Retained while your account is active and anonymized after five years of inactivity.

If your account remains inactive for five years, we will aim to delete or anonymize your data unless you re-activate your account within this period.

 

7. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.

  • Correction: Update or correct inaccurate information.

  • Erasure: Request deletion of your personal data.

  • Restriction: Request limited processing under certain circumstances.

  • Objection: Opt-out of processing based on legitimate interests, including profiling.

  • Portability: Request your data in a portable format.

  • Withdraw consent: Revoke consent for optional data processing activities at any time.

If you are unsatisfied with our processing of your personal data, you may lodge a complaint with your local data protection authority. For users in Sweden, you may contact:

Integritetsskyddsmyndigheten (IMY)

Box 8114

104 20 Stockholm

Sweden

Website: www.imy.se

 

8. California Residents

California residents have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

  • Right to know: Request information about the categories of data collected and its purposes.

  • Right to access: Obtain a copy of your data.

  • Right to delete: Request deletion of your personal data.

  • Right to correct: Request corrections to your data.

  • Right to opt-out: Decline the sharing of data for advertising purposes.

You may exercise these rights by contacting us at hello@zoundio.com.

 

9. Children’s Privacy

 The App is not intended for users under the age of 13. If we discover that we have collected data from a minor without parental consent, we will delete it promptly. Please contact us hello@zoundio.com if you believe this has occurred.

 

10. Security

 We implement technical and organizational measures to protect your data against unauthorized access, alteration, or loss. While we strive to secure your data, no system is completely secure.

 

11. Updates to This Privacy Policy

 We may update this Privacy Policy periodically. Material changes will be communicated via the App or Website. Continued use of the Services after updates constitutes acceptance of the revised policy.

  

12. Contact Information

 If you have questions or concerns about this Privacy Policy, contact us at:

Email: hello@zoundio.com

Mail: Zoundio, Götgatan 34, 118 32 Stockholm, Sweden

You may also lodge a complaint with your local data protection authority.